What is production/turnaround time?
Production time begins as soon as you place your order. I am a one woman bow making machine around here so please be aware of turnaround times before purchasing and make sure you are comfortable with waiting the timeframe that is stated at the time of your purchase. On occasion I do run behind a few days. In the event I am running behind I will email you to notify you of the delay.
Current turnaround time is 4-6 weeks. Based on when your order was placed it may ship well before that timeframe. My turnaround time states the maximum amount of time it will take for your order to ship.
What is your shipment method?
All packages are shipped via USPS First Class or Priority Mail and you will receive an email with tracking information once an item ships. I am not responsible for lost or stolen packages once tracking says delivered. In the event your tracking stops updating and is stuck somewhere, after 21 days of no movement, a shop credit in the amount less shipping costs will be issued. Refunds will not be given, only shop credit. All orders over $100 are shipped with signature confirmation effective 4/28/17. If you are not home at the time of delivery you will need to go to your local post office to pick it up. If you do not pick it up and it is sent back to me you will be required to pay shipping again. The same second shipment fee applies if an item is returned to me due to you providing an incorrect address.
Why can't I change my address once I place my order?
In order to prevent fraud and delivery errors, once an order is placed I cannot change the address. Please take extra care to ensure you input the proper address when ordering.
Do you ship internationally?
Yes, shipping costs vary by country. You are responsible to pay for any duties or taxes charged on international packages. Miss Rubylocks is not responsible for any of these added fees. I can not mark your items as a "gift". You are purchasing merchandise and it is the law for me to mark your package properly as merchandise for customs.
My question wasn't answered here. How can I contact you?
Please use the chat feature in my shop if I am online, if not, feel free to send me an email: firstname.lastname@example.org and I will get back to you within 48 hours.