FAQ


When will my order ship?

If your item is in the RTS collection it will ship within 2-3 days. If it is in the MTO collection it will ship within 2-3 weeks.

Orders placed in the Big BADA$$ Sale have a 10-12 week turnaround time. That means you may no receive your order until the end of May. Please make sure you are comfortable waiting that timeframe before placing an order. 

Orders placed in the sale are FINAL SALE and can not be cancelled, or edited in any way.

Based on when your order was placed it may ship well before that timeframe. My turnaround time states the maximum amount of time it will take for your order to ship. 

Combining orders?

If you check out more than once, and would like your orders combined there will be a $2.00 fee per order after your first to do so (if shipping is $4.00 on the second order, you will be refunded $2.00). If you would like to avoid this fee, please reach out to me before placing your second order for a code to deduct the shipping.

Orders can only be combined if placed within 2 days of the original purchase.

Coupons?

If you have a coupon it must be applied at the time of checkout. I can not add a coupon on to a previous purchase. There are no exceptions. If you have a coupon and a ruby reward only one can be used per order. If you make two separate purchases one with a coupon and one with the ruby reward I can not combine them.  

Can I rush my order?

If you purchase the "rush" shipping option at checkout your order will ship in 5-7 days. If you need an order for a special event which is before my stated turnaround time please email us at hello@missrubylocks.com and I will do my very best to  accommodate. 

What is the Ruby Rewards program, and how does it work?

You can sign up for my "Ruby Rewards"program by clicking the link on your phone, tablet, or desktop computer. Once you create an account you will start earning points. When you earn enough points to claim a reward you can cash it in for a shop credit discount. Please note that ruby rewards can not be applied to an order AFTER you purchase. They must be applied at the time of checkout. Your reward can also not be reinstated if you decide to cancel your order. 

What is your return policy?

Due to the made to order nature of my handmade pieces, there are no returns allowed at this time. I am meticulous about checking every piece before it gets sent to you. With that said, if there is a problem I somehow overlooked, I would be glad to exchange your item for another or offer in-store credit upon inspection of your returned item. You must contact me within 3 business days of receiving your order with any concerns you may have.

There are no exchanges or returns on elastic that does not fit your child, so please be sure to measure your child's head BEFORE purchasing. 

Am I able to cancel my order?

If you need to cancel an order, it must be done within 24 hours of purchase. After this 24 hour window, cancellations, if approved, will be accepted in the form of in-store credit only. During sale events, ready to ship sales, or if you use a discount code all sales are final.

Can I make a change to my order once it is placed?

Orders can not be altered or edited in any way after it has been placed.

 

Sale

Unavailable

Sold Out